LabExpress
   ---we make your research more efficient    

PO Box 2914, Ann Arbor, MI 48106
e-mail: info@lab-express.com
Tel: 734-761-8148


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PURCHASING INFORMATION


PRICING:
    Free ground shipping for orders over $200, continental U.S.A.
    All products are reasonably priced.
    If you believe you deserve a lower rate, please call 734-761-8148 for a discussion.
ORDERS:
  • Order online;
  • e-mail orders to: orders@lab-express.com;
  • Call 734-761-8148;
  • For regular fly food users, it will be convenient to set up weekly standing orders with an option to change quantities by Fri before the week you need them.
  • You will receive an order confirmation including shipping info after order is processed. Please review them carefully and let us know any erros.
  • Regular orders will be shipped within 24 hours.
  • Orders of agar plates will take 24-48 hours.
  • Orders of fly food are due by Fridays and shipped out on Mondays and Tuesdays.
  • We will do the best to accommodate custom requests without hefty extra charges.
SHIPPING:
    Orders are shipped by ground services when ready. We are not able to accommodate requests for specific shipping dates. You will receive an e-mail with tracking information from UPS/Fedex. Agar plates are not shipped on Thursdays or Fridays to avoid prolonged stay at UPS/Fedex stations over weekends. If you wish differently, please contact us beforhand.
SHIPPING ADDRESSES: Please be accurate with the shipping address including the zip code. Address correction charge by UPS/Fedex is $17/package. We will pass the charge to you. If packages are returned to us, you will be responsible for all the related cost.

BILLING:
    Cash, checks, purchase orders and major credit cards are all accepted. Monthly invoices for customers with weekly standing orders or upon request.

PROBLEMS:
    If there is problem with any products, please notify us within five working days upon package receival.




---Last updated on 12/07/2019